Shipping policy

GameLab Shipping Policy

At GameLab, we want your console to reach you quickly and safely. Please review the details below. Delivery timelines shown are estimates* and by placing an order at checkout you confirm you have read and agree to this Shipping Policy and our Terms & Conditions.

Order Processing (Dispatch)

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
You’ll receive an email with tracking details once your order has shipped.

Peak / Festive Season Notice: During peak periods (including major promotions and holiday seasons), processing and delivery timelines may be longer than the estimates shown below*.

Delivery Times (Estimates*)

We currently offer the following shipping options:

  • Priority Tracked Shipping ($6.99): 3–10 business days

  • Standard FREE Shipping: 7–15 business days

*Delivery timelines are estimates, not guarantees, and begin once your order has shipped. Delivery times may vary depending on your location, courier availability, and unexpected delays (weather, holidays, peak seasonal periods, operational disruptions, etc.).

Shipping Areas

We currently ship to the UK, EU, US, Canada, and Australia.
(Available services and timelines may vary by destination.)

Address Changes

If you need to update your shipping address, please email support@gamelabau.com within 24 hours of placing your order (include your order number).
If an order has already been processed or shipped, we may be unable to make changes.

Tracking

All orders include tracking, so you can follow your delivery progress.

Lost or Delayed Orders

If your package hasn’t arrived within the estimated timeframe*, please contact us at support@gamelabau.com and we’ll help.

If a parcel is marked as “delivered” by the courier but you can’t locate it, please check with neighbours, reception/mailroom (if applicable), or your local delivery office first.

📧 Questions?
Reach us anytime at support@gamelabau.com.